 |  |  |
 |
Feature
Mailing List
Deals
|
|  |
 |  |  |
|
Frequently Asked Questions
Notice:
We have setup FAQ discussion pages in our forums under various products as well. If you aren't finding the answer you are looking for here, please try our discussion forums.
General
I have sent you money via Paypal but have not recieved my registration code, how long should this take?
We try to fill these orders as quickly as possible, so it should be within 2 business days at the absolute longest. It
is usually more like 4-6 hours. If it has been longer than this, chances are your spam filter has grabbed our reply. Please
allow email from 'brian @ birdsoft.net' as well as 'birdiestyle @ yahoo.com' and check your spam filter before inquiring via email. A lot of times people also are not checking the email address they have registered with Paypal, be sure this is not the case as well.
I run the application and it says 'not a valid CE Application'?
If you downloaded an executable file from us, this is an install program for a desktop computer. It uses Active-sync to then
install the program onto your Windows Mobile device. Note: This does not mean that the program is incompatible with your device, it means the Installation program only runs on a desktop!
I paid for the full version and downloaded it but it is still the demo?
All of Birdsoft's software is shareware. So the demo versions available for download on this site are all the most current versions of the software, and the full version. Once you pay for the software you are given a password which unlocks the full version of the program you have installed. Simply enter your password and/or your name into the About box or registration screen of that application and you are ready to go.
And once you have paid for the software, you can download updated versions of the software here for FREE(Major Upgrades to certain products do not apply). Download these same demo files, and install them over the existing software on your Pocket PC. Simply check your Application's about box for a version number and check that number with the current version listed here or at one of our resellers, if it is newer then download and install it.
I run the install and it brings up the ActiveSync Dialog for Add/Remove Programs, but does not start installing your application. What is going wrong?
Our older Programs are shipped in a Zip file. Some Zip programs(including Windows XP) do not automatically Extract all Files from the Zip file, when you try to run setup.exe from within the file. You should try unzipping ALL the files into a temporary directory, so the setup.exe can see the .cab and setup(.ini) files, in order to complete the install.
I see you have a Demo Download available on the page for the software on your site. How do I get the full version?
All of Birdsoft's software is shareware. So the demo versions available for download on this site are all the most current versions
of the software, and the full version. Once you pay for the software you are given a password which unlocks the full version of the program you have installed.
Simply enter your password and/or your name into the About box or registration screen of that application and you are ready to go.
And once you have paid for the software, you can download updated versions of the software here for FREE(Major Upgrades to certain products do not apply). Download these same demo files, and install them over the existing software on your Pocket PC. Simply check your Application's about box for a version number and check that number with the current version listed here or at one of our resellers, if it is newer then download and install it.
I have ideas for new features or have seen a bug in the program, what should I do?
Just drop us an email at birdsoft@uglybass.com or visit our forums and post with any bugs or ideas for product enhancements.
|
|
